Privacy Policy

1. Introduction

Welcome to Suchigo Consulting Private Limited (“Suchigo Consulting”, “Suchigo”, “we”, “our” or “us”).

Suchigo Consulting is a pharmaceutical and medical device manufacturing consultancy providing project planning, technical advisory, engineering coordination, regulatory guidance, and operational readiness support for greenfield and brownfield manufacturing projects across India.

We respect your privacy and are committed to protecting the personal information you share with us through our website, https://suchigoconsulting.com/ (the “Website”), and through other business communications.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our Website, submit an enquiry, contact us, or engage with our consulting services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

When you contact us or submit an enquiry, we may collect:

• Full name.
• Company or organisation name.
• Designation and professional details.
• Email address.
• Mobile or telephone number.
• City, state and country.
• Details of your project or business requirements.
• Information provided in enquiry forms, emails, messages or other communications.
• Any other information you voluntarily provide to us.

2.2 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, subject to applicable law and your browser or device settings, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and time spent on the Website.
• Referring website or source.
• Date and time of access.
• General website usage and performance information.

2.3 Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure website performance and enhance user experience.

Cookies are small data files stored on your device by your browser.

We may use:

• Essential cookies: Required for the Website to function properly.
• Analytics cookies: Used to understand website traffic and usage, where enabled.
• Preference cookies: Used to remember certain settings, where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.

If third-party analytics or marketing tools are used on the Website, their processing will be subject to their respective privacy policies and applicable consent requirements.

3. How We Use Your Information

We may use personal information for the following purposes:

• To respond to enquiries, requests and messages submitted through the Website.
• To understand your pharmaceutical, API or medical device manufacturing project requirements.
• To provide information about our consultancy services.
• To prepare proposals, quotations and business communications.
• To communicate with existing and prospective clients.
• To schedule meetings, discussions and consultations.
• To improve our Website, services and customer experience.
• To maintain Website security and prevent fraudulent or unauthorised activities.
• To comply with applicable legal, regulatory and contractual obligations.
• To protect our rights, business interests and the safety of our users.
• For any other purpose disclosed at the time of collection or permitted by applicable law.

We will not use your personal information for unrelated purposes without a lawful basis or appropriate notice, where required.

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Your consent.
• The need to respond to your enquiry or take steps at your request before entering into a contract.
• Performance of a contractual or business relationship.
• Compliance with legal or regulatory obligations.
• Legitimate business purposes, where permitted by applicable law.
• Other lawful grounds recognised under applicable data protection legislation.

You may withdraw consent where processing is based on consent, subject to legal or contractual limitations.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

5.1 Service Providers

Third-party service providers who support our business operations, such as:

• Website hosting and maintenance providers.
• Email and communication service providers.
• IT, cybersecurity and technical support providers.
• Analytics and website performance providers, where used.
• Professional advisers, where necessary.

Such providers may process information only for authorised purposes and subject to appropriate contractual or legal safeguards.

5.2 Business and Project Partners

Where necessary to respond to your enquiry or provide consultancy services, information may be shared with relevant consultants, technical professionals, contractors, vendors or project stakeholders, subject to applicable law and appropriate confidentiality arrangements.

5.3 Legal and Regulatory Authorities

We may disclose information where required by law, court order, governmental authority, regulatory requirement or to protect our legal rights and interests.

5.4 Business Transfers

If Suchigo Consulting undergoes a merger, restructuring, acquisition or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

6. Confidentiality of Project and Business Information

Suchigo Consulting recognises that clients and prospective clients may share confidential business and technical information relating to:

• Manufacturing facilities and plant layouts.
• Project budgets and investment plans.
• Product development and manufacturing strategies.
• Equipment, machinery and technical specifications.
• Regulatory and compliance documentation.
• Business plans, operational information and commercial proposals.

We will handle such information in accordance with applicable contractual confidentiality obligations, professional commitments and applicable law.

Important: Please do not submit highly confidential technical, proprietary or commercially sensitive information through a public website enquiry form unless it is necessary and appropriate to do so.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

• Responding to enquiries.
• Maintaining business and client relationships.
• Performing contractual or professional obligations.
• Complying with legal, tax, accounting or regulatory requirements.
• Resolving disputes and enforcing agreements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These measures may include access controls, secure communication practices, administrative safeguards and other security measures appropriate to the nature of the information.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or through our Website.

9. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including:

• The right to request access to personal information held about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information, where legally permitted.
• The right to withdraw consent where processing is based on consent.
• The right to object to or restrict certain processing, where applicable.
• The right to request information about how your personal information is processed.
• The right to raise a complaint with the relevant data protection authority, where applicable.

To exercise your rights, please contact us using the details provided in Section 14.

We may need to verify your identity before processing a request. Certain legal, contractual or regulatory exceptions may apply.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites, services or platforms.

Such third-party websites are not controlled by Suchigo Consulting. We are not responsible for their privacy practices, content, security or handling of personal information.

We encourage you to review the privacy policies of third-party websites before providing personal information.

11. International Data Transfers

Some service providers or third parties engaged by us may process personal information outside India.

Where personal information is transferred across borders, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws and appropriate safeguards.

12. Children’s Privacy

Our Website and consultancy services are intended for businesses, professionals and other users who are legally capable of engaging with our services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, legal requirements or data protection obligations.

Any changes will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

We will endeavour to respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory data protection rights and remedies available under applicable law.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra as applicable.

16. Consent and Acknowledgement

By using our Website or voluntarily submitting your personal information to Suchigo Consulting, you acknowledge that you have read this Privacy Policy.

Where consent is legally required, we will seek and record consent through appropriate means.

End of Privacy Policy
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